How We Clean a Parramatta Square Corporate Tenancy, 2150

Why these contracts fail

The pattern we are called in to replace looks the same every time. A facilities manager holds a folder of complaint emails with no way to prove or disprove any of them. Meeting rooms are reported as not cleaned before early client sessions. Kitchen bins are left. And when the incumbent loses cleaners, each replacement needs a fresh building induction and access card, which produces nights where nobody can get into the tenancy at all and no record explaining why.

There are usually two root causes, and neither is the cleaner. The scope was written for a smaller footprint and never updated when the tenancy expanded. And the rostered hours are well short of what the floor area actually needs — which is also why the cleaners keep leaving. A crew asked to do a seven-hour job in four and a half hours will fail at it and then resign from it.

What we do instead

• Measure the tenancy and write the scope room by room, floor by floor, including any expansion space that was never costed
• Roster the crew and the hours to the measured scope rather than to a target price, working after hours and clearing the building overnight
• Front-load meeting rooms and the reception level so client-facing spaces are completed first, not last, which is what removes the recurring early-morning complaint
• Register every cleaner individually through the building management contractor portal, and keep an extra inducted relief cleaner on standby so an absence is not a missed night
• Run a signed nightly log plus a monthly photo audit covering kitchens, bathrooms, meeting rooms and the reception floor
• Schedule quarterly carpet encapsulation on traffic lanes and an annual hot water extraction, instead of ad hoc carpet work billed reactively

What this is designed to produce

The measure that matters to a facilities manager is not how clean the tenancy looks on a good night — it is whether there is a record. A signed nightly log and a monthly photo audit turn a folder of unresolvable complaint emails into a defect list with dates against it. Holding a spare inducted cleaner is what stops an absence becoming a missed night, because in these buildings the constraint is access, not labour.

A correctly scoped program often prices above the contract it replaces, and we say so up front rather than at renewal. Underpriced sites are underpriced because the hours were cut, and cut hours are what produce the complaints in the first place. Correctly scoped work costs what it costs. The alternative is paying less for a service that fails, then paying again to fix it.

Questions about this kind of site

Related pages

Read the full office cleaning Parramatta program, check figures on our cost guide and rates page, or see how we handle Church Street restaurants. Related services include carpet cleaning and common area cleaning, and general questions are answered on the FAQ page.